If you need assistance, please contact us at eojos985@gmail.com . We aim to respond within 24 hours, so if you don’t see a reply in your inbox, please check your spam folder.

To download the EOJO App, visit the Apple App Store or Google Play Store, search for “EOJO” (developed by d-DAO technology), find the app in the search results, and proceed to download it.

Currently, the EOJO app and website support login only via your Apple ID or Google account. We store only the email address associated with your Apple ID or Google account, and authentication is handled by Apple and Google. EOJO never stores your password. Your account will remain secure as long as your Apple ID or Google account is secure.

You could cancel your EOJO account through the EOJO App:

• Cancel your EOJO cloud service subscription, if applicable. To do this, click on the "Subscribe" icon, you’ll be redirected to the EOJO.cloud website’s customer dashboard. From there, disable all your subscription devices and click
  "Confirm" at the bottom. Once completed, you can view the refund details in the "Billing History" section.

• Remove your camera from the EOJO App. Go to “Device Settings” and scroll down to “Remove Device.”

• To cancel your account, go to “Profile,” tap on your email account at the top of
  the screen, select “Account Cancellation.”

Starting Up:

• If you purchased the EOJO Smart Window Camera, please check if your Wi-Fi is 2.4GHz, as the EOJO Smart Window Camera (CK003) only supports 2.4GHz bandwidth Wi-Fi connections.

• If you purchased the EOJO Starlight Window Camera (CK007), please check if your Wi-Fi is 2.4GHz or 5GHz, as the EOJO Starlight Window Camera only supports these two bandwidth Wi-Fi connections.

• Turn on your camera and listen for the voice prompt "please scan the QR code on the camera using EOJO app." Also, look for a blinking blue light.

Pairing Process:

• Launch the EOJO App on your phone.

• In the top-right corner, tap the [-] icon and follow the voice prompt from the EOJO App to scan the QR code on the device body.

• Position your phone’s camera to scan the QR code on your device.

• The app will search for nearby Bluetooth devices. Choose the one named "eojo_ble_***" and select "Set up New Device".

• Enter the Wi-Fi name and password as directed.

• Wait until the pairing is completed.

• After device initialization, you’ll be prompted to name your device (e.g., "dining room window"). Confirm by clicking "OK".

If your camera loses its Wi-Fi connection, recording freezes, or the camera overheats, follow these steps to restart your EOJO device.

Method 1：

• Open the EOJO App on your smartphone.
• Navigate to the device settings for your camera.
• Scroll to the bottom and tap "Reboot Device" which is located above "Remove Device"

Method 2:

• Unplug your camera, wait for 10-15 seconds, and plug the camera back in to power, till the indicator light shows steady blue.

Step 1:

Click on the right side (“..”) of the device snapshot on the dashboard, then click on “Settings” on the right side. Proceed to the “Device Settings” menu. You can find “Remove Device” at the bottom of the “Device Settings” screen.

Step 2:

Insert the provided pin into the reset pinhole and press it steadily for approximately 5 seconds. You will receive an audible confirmation stating, “Device reset successful”.

Important Note:
If the above method didn’t work, please contact EOJO Support at eojos985@gmail.com.

As a general rule of thumb, if your device pairing stops at 50%, it’s likely due to an incorrect Wi-Fi password. To resolve this, go back to the Wi-Fi name and password input page, click the "eye" icon to make the password visible, and double-check that both the Wi-Fi name and password are entered correctly. If you enter the Wi-Fi name manually, please note that it is case-sensitive.

If this method doesn't fix your issue, contact us at eojos985@gmail.com, and we will help you troubleshoot the problem.

Please go to your smartphone settings and ensure that Bluetooth is turned on. If you still cannot find EOJO Camera after your smartphone Bluetooth has been turned on, please contact us at eojos985@gmail.com.

There are two types of detections in EOJO Camera, Person and Motion. The detection parameters that need to be adjusted based on your environment:

1.Detection Sensitivity:

• Navigate to Settings -> Person or Motion Parameter Settings -> Detection Sensitivity.
• Set it to "Low" if you're experiencing too many false alarms.
• Set it to "High" if you notice that some alerts are missing.

2.Detection Frequency:

• This setting determines how often the camera will trigger an alert.
• Since each installation environment is unique, the default settings are configured for the most common scenarios. We recommend experimenting with these two parameters to find the optimal settings for your specific environment. Additionally, adjusting the camera’s installation position can significantly reduce false alarms and missed detections.

The built-in siren function in your EOJO camera is designed to either alert your family members at home of a potential intruder or warn the trespasser that you've noticed their presence and are taking action.

To adjust the siren volume:

1. Open the EOJO app and go to “Device Settings”.
2.  Select “Microphone Settings”.
3.  Find “Speaker Volume” and increase the volume to adjust the siren sound.

This simple adjustment will ensure your camera's siren is loud enough to be effective in any situation.

To start walkie-talkie mode, press and hold the orange microphone button located just below the camera's live view and replay window.
This activates the walkie-talkie function, allowing your voice to be heard through the EOJO Camera’s speaker by those at home.

When deciding between 2K QHD and HD resolutions for your camera, consider these points:

• 2K QHD Resolution: Offers a sharper, more detailed view. However, it requires more internet bandwidth, especially for uploading. If your internet can handle the higher demand, 2K QHD will provide superior video quality.

• HD Resolution: Less demanding on bandwidth but offers lower detail compared to 2K QHD.Before choosing, it's recommended to test your home internet's upload speed. Here are two speed test websites you can use:

1. https://www.speedtest.net/
2. https://fiber.google.com/speedtest/

As a rule of thumb, if your upload speed is above 20 Mbps, you should be able to comfortably use 2K QHD resolution with 2-3 cameras, which is the default setting for the EOJO Window Camera. If your upload speed is lower, it's advisable to opt for HD resolution to ensure smooth performance.

Without an EOJO subscription, you can still view event video clips. These clips are saved on the camera's local SD card, rather than on EOJO's cloud storage. Due to your home internet's limited bandwidth, the connection between your mobile phone and the camera might not be as strong. In contrast, EOJO's cloud storage offers greater bandwidth, ensuring a smoother connection between your phone and the cloud-stored event clips.

To watch these clips on local SD card, please follow these steps:

• Select the camera whose video clips you wish to view, which will direct you to its live view screen.

• Click on "Playback" in the bottom right corner. You'll see a strip with a light blue background.

• Look for orange vertical lines on the blue strip, indicating detected events. Align these lines with the center red line to view the event clip.

• You can download up to 10 minutes of video recording to your smartphone.

However, we highly recommend using the EOJO premium subscription plan for a more efficient and quicker event review experience.

Due to our system design, you won’t be able to view videos recorded after your trial period ends or during any gap in your subscription.
If you’ve subscribed to the cloud service but still can’t access the videos, please contact our support team at eojos985@gmail.com.

The Playback function is associated with your local Micro-SD card storage. If the playback is not working, we suggest following steps:

1. Check if the video has been recorded on the SD card. When you click on “Playback”, if the stripe has a light blue background, it means the videos have been recorded on the SD card.
2. Ensure the SD card is properly inserted. Unplug the SD card from your camera, reinsert it into the device and check if playback is working.
3. Try formatting your SD card. Go to “Device Settings”->”Manage Storage”->”SD card”->”Format SD card” and check if the new video recording starts.
4. Replace the SD card. Try using a new SD card to see if the recording function works properly.
5. Please contact us at eojos985@gmail.com if you have any further questions.

To view your stored video footage in "Event" from the past 30 days, go to the "Event" dashboard and click the "Today-Hourglass" icon. A calendar will appear with dates marked by orange dots, indicating that cloud footage is available. Simply click on a date to view the cloud-stored footage.

For local "Playback" footage from the past week, click the "Today" button in the “Playback” dashboard. A calendar will appear with orange dots on the dates that have local footage.
Click on the desired date to access the stored video.

To download your recorded footage, follow these steps:

Please ensure that the EOJO App has been granted photo access in your phone’s setting.

1. For Event Footage (Subscription or Trial Period Users):

• Navigate to the “Event” dashboard.
• Click on the specific video you wish to download.
• Tap the “Download” icon (second from the right below the footage) to save it directly to your phone's album.

2.For Playback Footage (Free Local Storage Users):

• Go to the “Playback” dashboard.
• Use the replay bar to locate the orange video segment you want to download (use two fingers to zoom in for precision).
• Click the “Download” icon (second from the right below the footage) and select the video length (up to 10 minutes).
• Save it to your phone's album and easily share it with your loved ones.

To share device access with family, follow the EOJO provided video instructions. You'll be able to set permissions during sharing. Family members must use their own EOJO App to view live footage.

For the best user experience, we recommend granting full permission. You can also customize the duration of the sharing permissions based on your preferences.

To delete videos stored on your local microSD card, access the camera, then click "Event" to view the list of events. Swipe left on any video you wish to delete from your local SD card storage.

EOJO's local microSD card storage operates on a First-In-First-Out (FIFO) system, and our already installed 64GB Micro-SD card can store up to 4-5 days of video. When the card reaches full capacity, older events are automatically deleted to make room for new recordings. No action is required on your part; the system manages storage
automatically.

If you prefer to manually delete all footage, you can format the microSD card. Please note that formatting erases all stored videos permanently. We highly recommend saving any important footage to your phone before proceeding, as once deleted, the footage cannot be recovered.

To format your micro-SD card:

• Open “Device Settings”.
• Select “Manage Storage”.
• Click on “SD Card” and find the “Format SD Card” option.
• Confirm by clicking “OK” in the pop-up window, and all videos stored on the card will be deleted.

Before reconnecting your camera to a new Wi-Fi network or using a new user login, follow these steps:

1.Cancel the Subscription (if applicable):

• Open the EOJO App.
• Tap on “Subscribe.”
• Disable the cameras with active subscription.
• Confirm the cancellation.

2.Remove the Paired Camera from the EOJO App:

• Navigate to “Device Settings”.
• Scroll down and select “Remove Device.”

3.Reset the Device

• Plug the camera into a power source.
• use the provided pin to press the “reset” button on the back of the
  camera until you hear the voice prompt “Device reset succeed.”

4.Pair the Camera to the New Wi-Fi Network or Using a new User Login:

• Once the camera has been reset, open the EOJO App
• Follow the in-app instructions to pair the camera with your new Wi-Fi
  network or new user login ID

5.Contact Support if Issues Arise:

• If you encounter any issues during this process, please contact us at eojos985@gmail.com.

The QR code scanner in the EOJO App with icon “[-]” is specifically designed to facilitate the pairing process between your EOJO camera and the EOJO App. It allows you to scan the QR code on your EOJO device to establish a connection.

In contrast, the phone's native camera scanner is a general-purpose tool that can read various QR codes, such as device ID number, etc.

EOJO cameras do not contain internal batteries; instead, they need to be powered using the Type-C power cord that comes with the device.
While it's not recommended and may void your warranty, you can use an external Type-C power bank to power the camera for an extended period if the window installation point is too far from a power outlet.

If you discover that your camera is offline, we recommend trying the following steps:

• First, make sure your EOJO App is up to date by checking your App Store. Log out from EOJO App and log back in.
• Second, perform a hard reboot of the camera. Unplug the camera from the
  power source for 10 seconds, then plug it back in. Wait until the blue light on
  the camera changes from flashing to solid.
• If the issue still persists, contact us at eojos985@gmail.com, and we will help you troubleshoot it.

In this case, we recommend removing the micro-SD card that is already inserted into the camera. This hard reset issue can sometimes occur if the SD card is not inserted properly.